Activity Metrics Dashboard: Empowering labs with data

Mayo Clinic Laboratories empowers labs with the tools they need to run a successful business. Our field service team members describe how the Activity Metrics Dashboard provides comprehensive data that can transform lab operations and drive process improvements. For personalized assistance and access to Activity Metrics, contact your regional service representative/specialist. For other questions, please contact Customer Service at 800-533-1710 (domestic) or 1-855-379-3115 (international).

Benefits of the Activity Metrics Dashboard

With the Activity Metrics Dashboard, you can spot trends in your data, identify underlying process gaps and ordering issues that affect your metrics, and use this information to drive continuous improvement initiatives. You can interact with data for Canceled Tests, Critical Callbacks, Revised Tests, Service Touchpoints, Turnaround Time, and Volume reports from the Activity Metrics Dashboard. In addition, the Summary dashboard provides a high-level overview of each metric. All dashboards present historical data for the past 24 full months.

Using the Activity Metrics Dashboard, you can view information as needed in near-real time — the dashboards are updated daily, versus monthly. The data can be filtered and manipulated as needed, and it can also be exported in a variety of formats.

Activity Metrics Dashboard includes the following dashboards:

• Summary: Highlights of key metrics from all the other dashboards.
• Canceled Tests: Details on order cancellations involving pre-analytic and specimen handling issues, including lost specimens.
• Critical Callbacks: The number of calls you received on critical test results and what percentage of them met callback criteria.
• Service Touchpoints: Total service touchpoints from Mayo Laboratory Inquiry, listed by primary and secondary reason code.
• Turnaround Time: Calculated from specimen receipt at Mayo Clinic Laboratories to reporting of results.
• Volumes: Orderable volume of tests by client account number.